Club Factory — curtain purple glory

I have ordered a curtain order number SO34886193 for Rs. 3174.95 . The money has been transfered through net banking. Due to unavailability of item refund has been initiated. The balance shows money has been withdrawn.I enquied about the acvount number to which money has been transfered but disnt get any reply yet. I didnt receive any refund till date. Its more than 2 months. Its diffucult to get contact with costumer care.