Club Factory — damaged items shipped and absurd support

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	Club factory

7 damaged items were shipped and executives are trying to push the damaged products to me. According to policy, if it was club factorys fault return shipping is also to be refunded. But they blunty reply that it's courier fault.

How fair is this kind of response to a customer who has received broken /damaged stuff.

This is probably the easiest way to loot money from people. Was wondering how much money is already looted down