Club Factory — damaged products

Address:Thane, Maharashtra, 400607
Website:Club Factory

2 days ago my order from club factory was delivered. Of the 4 items 2 were damaged and on requesting a free return pick up, i got a response to say it cant be done and they can only repay 1$ against the price of roughly 10$ equivalent to 597 indian rupees. I did send them proper evidence of the damaged products via chat support. Customer care number is continously busy i was the lucky caller after trying 20 times.. They promised that i would receive a call back from the cf support chat team which i never did. I have been relentlessly trying to resolve this matter since 2 days but to no avail. Please help.
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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