Club Factory — debited my money from my credit card

Address:

444606

I purchased 1 dress from club factory but i cancelled my order, i paid online payment 1467 but it's not refund till now, i called today on this no. [protected]. He gave me some instructions for refund, but he can't refund instead of he debited my 14000/ from my credit card account, so please help me now which prosser i have to do, please tell me, where i have to complaint