Club Factory — delay in delivery and not responding

Club Factory — delay in delivery and not responding

U usha sweety123 from Hyderabad, Telangana

Helloo team Club Factory.. This is Ramya here... Submitting my grievance i ordered for one top(Dress) on 19th August the item name is Stripped long sleeve t-shirt top for women. My order id is S[protected] while tracking shipment my order is under customs clearance on 25th August still its showing same under custom clearance.We have contacted to the customer care there is no proper response.. Kindly look into the matter its almost completed 1 month...Please response on this ASAP... Regards, Ramya. +7 photos Was this information helpful? No (0) Yes (0)
Sep 09, 2019 Updated by usha sweety123 Helloo team Club Factory.. This is Ramya here... Submitting my grievance i ordered for 2 Dresses on 19th August out of which one dress is not delivered till now and the item name is Selley and Belley womens cotton 3-top unstitched floral dress materila Bandhani(Pink Colour). My order id is S[protected] i received one message saying that my order is out for delivery on 24th August but i didn't get that i m filling complaint on 24th August & 2nd September..On 2nd september they gave one complaint number #374910 but there is no reponse.. Kindly look into the matter ASAP.. Regards, Ramya. Verified Support Sep 11, 2019 Club Factory Customer Care's response Dear, We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused. Sep 13, 2019 Updated by usha sweety123 Still How many days it will be under customs clearance.On 25th August it shown as under custom clearance it is almost 20 days completed.Will you take 1 year time to customs clearance. I don't want T-Shirt any more refund my amount to bank account ASAP. It is very disgusting and i am fed up of this all. Respond immediately with these messages it will also take 4 days time to response. Sep 23, 2019 Updated by usha sweety123 Hello, I didn't receive any update on above complaint regarding missing item with ORDER ID:S[protected] with complaint TICKET NO : #374910. Club factory supporting team is telling complaint is resolved but I didn't receive my missing item from ORDER ID:S[protected] daily we are asking to CF support team they are telling be patience we will resolved but there is no solution.Already one month is completed for the complaint also. Still how many days i have to wait for my dress one year or 10 years or as long as I alive. Resolve this ASAP.
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