Club Factory — delay in refund

Address:	560092
Website:	Clubfactory

I had ordered 2 products together a combo of leather bags and a pullover. I had to return the bag bcoz of quality issues. Its been 2 months already. It was supposed to be refunded within 10 business days. When you call the customer care it'll direct you to some fraud. Order number is so30799528 & refund id is sor255544. Get me my refund asap for god sake