Club Factory — delay in return/refund

I had returned 2 items on 01/09/2018 as the product was not as i desired it to be but the refund status is not visible on the app as well as when contacting clubfactory they are not updating about status of the refund. As the order is prepaid there is no refund of money also no way to find out till where the refund has been processed as clubfactory has not given any refund tracking id. The only thing is a receipt from the logistics company that they have picked up the items.

Challan no. :[protected]/ clubfactoryindia (Son[protected]

Order id:son[protected]