Club Factory — delay in the delivery and no proper customer care services

Address:

490020

I had placed an order on 4th November from club factory and 20 November oassed already today still there is no sign of evn shipping by the warehouse.
I called customer care and spoke to tyem so many times they told me after waiting for many dayd fine u can cancel we cant provide you any information, why would i have bought something i never wanted and never have been bothered about it.
I don’t understand the way they work I ordered 2 products one was completely diffrent from what they have advertised right the the cloth to size print and everythng i returned that weeks passed neither i have got my refund for the same they are simply cheating people nothing else.