Club Factory — delay in updates and now in refund

Address:Lepide Software Pvt Ltd, B-57, sector -57, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a hoodie order #so[protected]. After 9 days it was canceled stating that product is out of stock. Does it take 214 hours to update out of stock? I paid in advance for it, my money was with you people fo 9 days. Is this how company makes profit by delaying updates and keeping customer's money.
And to add to the agony the app says money is now in my app wallet and in different country's currency. But i can't reclaim it, so in other words they are still using my money to get profits.
And they refuse to return the money to original payment mode saying it's not supported through i have screenshot of the app stating money will be refunded to original payment mode.
I will wait 2 more days then i will be filling legal complaint, if club factory people are reading this
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Dec 26, 2019
Updated by Mnv_str
Just received a call from someone claiming to be club factory employee. He asked me for bank details over the phone. When i refused and asked to request from official club factory email to get details. He got rude and denied that my refund cannot be processed. I recorded the conversation. Attaching the screenshot received from true caller

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Just received a call from someone claiming to be club factory employee. He asked me for bank details over the phone. When i refused and asked to request from official club factory email to get details. He got rude and denied that my refund cannot be processed. I recorded the conversation. Attaching the screenshot received from true caller

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    +86 571 8689 1965
    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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