Club Factory — delay of order number so[protected]

Address:

ghansoli post office,opposite gaon devi mandir, 400701

I have ordered from club factory and they promised dey wil be delivering my oder by 12-15 working dyas, its more than 20 days now, i have not recd my article hence tracking status shows, preparing..? Huh i have ordered winter acessories as i require bcoz i m flying to sringar on 18th of jan, yet my produxt is not shipped, such inconvinience never expected from cf, pls track my order and deliver it asap. Find thr screenshot of my tracking, pls make it delivered asap before 18th jan 2020