Club Factory — delayed delivery

I ordered a worth of 2000 rs product on 3 august 2017, still i m not received any product from the clubfactory, please let me know the ordered status, the order id is so2490998, please let me know the order status, or else refund amount, let me know how many days we needs to wait for the product to deliver to our place, i ordered a worth of 2000 rs product on 3 august 2017, still i m not received any product from the clubfactory, please let me know the ordered status, the order id is so2490998, please let me know the order status, or else refund amount, let me know how many days we needs to wait for the product to deliver to our place,