Club Factory — delivery of clothes

Hello, this is Vinayak Kalgekar, I have availed your online trading service and order for one Sweat Shirt by order bearing No. SO46125758 dated 12/09/2018. That more than 8 days has been lapsed but still am waiting for delivery. There is no response from your side. Please let me know about my service. Please note you are provide very delayed service to the customer as compare to other online trading company. I waiting for your reply on this. If you fail to do reply, then will be constrained to initiate action against your company please note.