Club Factory — did not receive my order

Address:

Kannur, Kerala, 670007

I have ordered an anklet from club factory and its been two weeks that i dint recieve the order. It shows that its been shippped and reached the parcel service but when i am contacting the parcel service its saying that this service is not available. I need to get my order this weeek or else i need to get refunded. The tracking number is eq[protected]in