Club Factory — did not receive the products. refund not received

Address:	Kannur, Kerala, 670002
Website:	www.clubfactory.com

I placed an order on aug 7th 2018 for an amount of inr 2076.2994. I did not receive the products till date. Early september onwards i have been trying to contact their customer care through emails and calls. But no response. Telephone line as always busy. Finally on sep 14th i was able to connect to theor customer care agent on chat. They said items were not delivered due to natural disaster and they initiated a refund request. I got an email confirmation as well. But till date i did not receive a refund. It is almost 4 weeks now. I need my money refunded.