Club Factory — did not received refund money from club factory

Address:

Bangalore, Karnataka, 560075

I have ordered 5 items from club factory, my order id is SO45302967, out of 5 items, 2 items i have returned but did not received refund money yet.

Items were picked on 22 September 2018
So45302967 is my order id .

It's near to month but no further communication from them after they have picked items.

Please process my request and refund the money as soon as possible.