Club Factory — didn't get my order

Our order is pending for delivery from 7th September. When ever we call customer care first they dont pick the call luckly once they picked the call and when i explained my issue they told to talk to courier company. I requested them to talk to courier company as this is their job but they dis agreed. When i called courier company delhivery.com they never picked the call then finally i dropped them an email. They replied mentioning that they didn't get any parcel physically so they cannot help.
Same mail i forwarded to club factory but they replied as usual that they will check and escalate the matter. Same thing i am hearing from past 20 days. Still there is no update and they dont pick the call.
There is no option to cancel the order also.

Order no SO[protected]