[Resolved]  Club Factory — didn't get the order after payment

I ordered a "fashionable athletic shoe recreational travel shoes" from club factory on 13 october 2019 and have also successfully done the online payment worth rs 1018.86 for the same and even have the transaction details with me, still i didn't received my order nor do i have any details regarding it in my club factory account.
I have contacted the customer care many times.. They tell me to send the screenshot in live chat app... After that they are saying to wait for my number... Nothing is in progress.
Kindly please look into this matter as soon as possible.
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Nov 16, 2019
Complaint marked as Resolved 
Verified Support
Oct 15, 2019
Club Factory Customer Care's response
Dear, please contact our support in the APP with your SO number
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