Club Factory — didn't received the product from club factory

Address:

Kakkanad, Thrikkakara, Ernakulam, Kerala, 682021

I had placed the order on 18th July 2019.. My order no is SO[protected]. When i try to track my order from the mobile app, it's continuously showing customs clearance. I didn't get the product, I have already paid the amount.

Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response..