Club Factory — don't want this product and want to return it

[resolved] club factory — i want to return my product

I ordered white plan top from club factory. But the size is and not even seems like what i ordered.
My order id is so49905702 and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.
Hope to get proper guidance from this site as they are not replying on facebook too.

Thanks
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Comments

I've ordered for a sof mat in big size just as in the picture. But what I've received was small as doormats size. I want to return as well as refund money.

I have ordered for red wine color purse but the product is in maroon color which is very dissapointing. Also the size is bigger than I expected. I need replacement of the product. Order no - SO49717914.

Getting too late to receive my order so cancell my order .
My order no is so43382096. Please cancel and refund ...

Kindly cancel my order my order no 50386263. I tried customer care but none replied. I tried various ways to cancel the order which I placed via app but nothing works out and shipped is very dam late so I wish to cancel the order.
Order no-S[protected]
Order deliver to courier Service but they did not call me even a time. Now deliver status seen that the order is back to company.i already paid the amount.i want the product as early as possible.
I ordered mens trench coat from club factory and they delivered a small size on 28th september 2018. when i go to the app it doesnt click on the apply for return option and hence i am not able to return it. the order was also prepaid. when calling their customer service the line is always busy

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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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