Club Factory — duplicate product not return

Address:Clubfactory, 143001
Website:Clubfactory

I have ordered product but they sent me duplicate product.Now i complaint this website online chat they are always given me time.My complaint pending from 10th nov 19.daily they given me 2-3 days for resolve but now says this product non returnable.but i have paid the money 449/ for this product why should i receive this product.they not return my money.i says please change this product then they not given any response
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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