Club Factory — eye mask

I had ordered an eye mask from club Factory on 28 the October. It's prize is around 152-154 rupees.It was shown in the club Factory app that the product will be delivered in between 5 to 15 th November. Today, it is 16 th of November. Though I have not yet received the order, nor it seems to be shipped in the process of shipment towards me. Also it is shown that we can not cancel the order.Either I must get the order within next few days or that product delivery should be cancelled with my money refunded.