Club Factory — facing problem in product return

Dear sir,
I ordered from club factory, and i got very wrost products quality. After that i applied for return at 24 october and today is 17 november still my product is not peak up for return.
This company is alwayes trying to extend the date of returning. And always give us new reasons and extend the date. Today when i talk to costumer support they say your date of returning is over now.
Now i am feeling helpless, but i have all proofs against club factory.
Please help me out with this problem.
Order no-so[protected]
Thanking you