Club Factory — fake call regarding my refund amount but not refund my money

Today i complaint regarding club factory refund amount not received and today i received a call and they told me i called you regarding your complaint please tell my your bank name and debit credit card details i will refund your amount i said please refund to my original payment method that is paytm i will not give you my bank details he told me no it’s mandatory to given bank details and after refunding your amount please delete your complaint and after that i chat with club factory customer support they told me-
Customersupport-dear, sorry please ignore this call. This fraud call you will get your refund reflect in the same account as per the bank process.,, feedback and suggestions from our customers are taken very seriously and have always been a boon for our growth and achievements.

And now i will complaint for this no., please refund my money club factory is not refunding my money, they take me back product also and not refunding my money

Call from this no.- [protected]