[Resolved] Club Factory — fraud - product not delivered as it is still in india customs since last 18 days according to status on app | |||
I placed an order on club factory mobile app on 25th of march and it was confirmed as on march 25, 2018, 12:43 pm. The order was prepaid and i paid 1961.15 inr through credit card. Transaction was successful. Order was dispatched on 29th march, 2018, 12:49 pm and informed that it would be delivered in 2-5 business days. The within next 3 days, the order was in indian custom - since then it is showing the same status. The customer service people are not responding and telling to wait. The product is already consumed 22 working days but there is no reply from customer care. Was this information helpful? | |||
Jun 2, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Apr 19, 2018 Club Factory Customer Care's response Dear, Really sorry for the delay during the shipment, we have informed the courier Delivery to check the status from the custom. Don't worry, it will be cleared soon. Please try to re-star us for 5. Thank you. Apr 20, 2018 Updated by ankitmistry_2007 The status is same and customer care people are now asking to wait for more 7 to 9 working days. These is getting unfair - one product delivery takes more than one month after a promise of 7-12 working days?????   | |||
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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I had yet didn't delivered the order though I had already paid the money so kindly, deliver my order.