[Resolved] Club Factory — fraud refused to refunds even getting the item

Jans 001

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought two items and i received the wrong size before few month so that i returned the item royal mail standard delivery with certificate of posting as they refused to refund the postage and sign for value is as much as expensive as the product itself. I communicate with the team and they accepted that the item has been received but refused to refund or replace the correct size even different club member asking me same questions about tracking which i really don’t understand if the item they received than why they want tracking.

It’s since from last two month i am trying communicate but they refused to provide number of the business or email of appropriate management. They harassing by repeating same question even laughing emoji which is really unprofessional i felt to go to consumer court against the fake company.

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May 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2018

Club Factory Customer Care's response Dear, please tell us your order number and your returned tracking number so that we can check it for you. Thanks.

Apr 01, 2018

Updated by Jans 001 My order number SO13037005, and about return tracking please check my earlier msg as it’s royal Mail standard I request you to check my conversation with your team in your data base where you people confirmed the ordered received with the assurance to do further procedure but after you turned on saying tracking number required, how should I provide the tracking number or the item which you received and confirmed, what’s the use of ?

Verified Support

Apr 02, 2018

Club Factory Customer Care's response Dear, according to your messages, you have not provided us the returned tracking number, and your photo was the receipt of payment from the Royal Mail. So please send us your tracking number to our app support, then they can check it for you. Thanks.
Please try to re-star us for 5. Thank you.

Apr 02, 2018

Updated by Jans 001 Please read above all I already told you, don’t do same as you kept doing in your website. In short once you received any admitted why you kept saying for tracking nomber ?

Don’t say manipulating words as your confirmation proved the item you received.

Apr 02, 2018

Updated by Jans 001 What the word you saying give 5 star 🌟 if you don’t do what has been agreed than I would probably provide everywhere the same with the proof that you do fraud with the customer and run fake company to cheat people. I suffered a lot and I don’t want the others people suffering.

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Jans 001

My order number SO13037005, and about return tracking please check my earlier msg as it’s royal Mail standard I request you to check my conversation with your team in your data base where you people confirmed the ordered received with the assurance to do further procedure but after you turned on saying tracking number required, how should I provide the tracking number or the item which you received and confirmed, what’s the use of ?