Club Factory — fraud with wrong and low quality product

Club Factory — fraud with wrong and low quality product

V Vinitadas from Mumbai, Maharashtra

I order a product from club factory order number - so[protected].. I received a wrong product which is also a very cheap quality product. I requested for a return n waiting for someone to pick up the wrong product get my refund back. No one came to pick up the low quality product. So i spoke to multiple support executives they being rude an disconnected my calls n chats numerous times. Then they said they escalated this issue work their complaints team and i will receive a call from them within 3 working days i never received any call and refund #720596 complaint number.. Was this information helpful? No (0) Yes (0)
Dec 11, 2019 Updated by Vinitadas After complaining to consumer complaints finally Clubfactory picked up my order but charged me pick up charges which I am not suppose to pay and with that, they refunded partial amount as it's in Dollars they thought I won't convert. When I converted the amount and complained the customer service disconnected the call, I called again asked for the manager twice hey refused. Promised a call back never received. How can Indian govt allow them to do business in our country? Is there anyone who can help the customer like me who is been cheated by these companies? It is very annoying. Customer forums need to take strict actions regarding these companies.
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