[Resolved]  Club Factory — fraudulent transactions

I had purchased few products but as i did not like them i had returned them and the amount was lying in my wallet. However, through two transactions one on 25.01.2019 and another in february my balance of more than 2000 was withdrawn through some fake phone number that is not mine. Club factory should refund me my money for being so callous and cheating me of my money
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Apr 3, 2019
Complaint marked as Resolved 
Verified Support
Feb 28, 2019
Club Factory Customer Care's response
Dear, our agents have to access to transfer customer's balance.
Complaint comments 

Comments

My club factory order has been cancelled. I have already done the payment through online mode and I haven't got any information regarding refund of my money. Do let me know why my order is cancelled and when will I get the refund.

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