Club Factory — fraudulent withdrawal and purchase of goods from my account balance

Dear sir/ madam,
I would like to bring to your attention that i had usd 40.58 in my club factory (Cf) account balance. However on may 9, 2019, usd 12.51 was withdrawn without my knowledge. I had informed cf about it but no action was taken. Then again, on may 19, 2019 two orders were placed using the amount from my account balance vide order so[protected] and so[protected] by someone else other than me. Prior to this, i tried withdrawing the balance but was unable to do so due to the fact that the verification code was sent to another mobile number and not my registered number.
Kindly look into the matter and please help me get my money back.

Thank you.
T. Lanong