[Resolved] Club Factory

[Resolved] Club Factory — green dress

D Deblina Gangopadhyay from Noida, Uttar Pradesh

I ordered a dress on club factory. But, i didn't like the quality and fitting of the dress, and in the app or the official website, the "cancel order" option is not showing. My cod order number is so96378389. Please cancel this product and initiate the refund as soon as possible. And please notify me about the status of the process. Looking forward to get my problem resolved. Was this information helpful? No (0) Yes (0)
Apr 27, 2019 Complaint marked as Resolved Verified Support Mar 27, 2019 Club Factory Customer Care's response Hi, there is return option the the order page, please click that to apply for return. However, we do charge RS 90 for return shipping, please be noted.
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Comments

Amit Sunar

from Chakia, Bihar

My order was cancel by company by uts own now I wat my money should be refunded ...

Xoonam

from Guwahati, Assam

Where is my order... Still I didn't get... I am trying to track my order but it seems club factory has no tracking order... I want my order.and Ya i got one message it says if I want my order I need to get contact with them... But I don't know how to do it..

Xoonam's reply, Mar 18, 2019

In the app it says that the ordered has been dispatched on 16 march 2019.. but its 18th March 2019 today and i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!