Club Factory — haven't yet received my order

I had placed my order on 29th january through club factory app. The estimated delivery was supposed to be on 16th february. Today it is 24th february, it's almost been a month and i haven't yet received my order. It has reached to a place 70km away from my destination. When i contacted the club factory they say me not to worry and contact the gati delivery and when i contact the gati they say that my tracking number is invalid. Please kindly help me solve this and get my order delivered to me as soon as possible. Thank you