[Resolved]  Club Factory — horrible experience!!

One of my friend suggested me to use this shopping site and i too got attracted with the products showing online but trust me as i've purchased a product (Women's handbag) from club factory for the first time and will never again purchase anything from them as because they just show fairy pictures, the product once it reaches to you doesn't match at all with what they show while placing your order.
L am highly disappointed with the whole thing and now when i've asked for the refund i am afraid that i too won't get back my money because i see whole lot of complaints online related to this..
Stop selling products when you can't live up to the expectations of the customers... Plz...