Club Factory — how I convert my wallet balance which is in usd to rs

Address:

Pune, Maharashtra, 411014

My refunded amount is in my wallet but that amount format showing me in usd
So how do i convert into indian rupees... And whenever im calling to the customer care all the time the call is busy.. So how can i contact customer care to resolve my query and also my refundable amount was 1783 but actual amount credited in my account is 1523 rs. Why? And it give late services than other sites