[Resolved]  Club Factory — human I need help

Hello so i just ordered few maternity dresses in this online shopping and im so stupid for ordering first before reading some reviews, so since i read all the reviews and there is no good feedback not even one. I want to cancel all my order and i try to contact them in all ways but god damit they are not # responding. This online shopping is giving me stress and # headache.
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Jul 16, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2018
Club Factory Customer Care's response
Dear,
We are sorry for the bad impression caused by negative comments. Club Factory is a young and growing team dedicated to providing good products and service to our customers. We have a lot of customers all over the world, and most of them are regular customers. We cherish every order. Hope you can give us a chance.
If you still want to cancel the order, please send the order number with the reason for cancellation to our app support chat. They'll cancel the order for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
Complaint comments 

Comments

I was ordere chain and made successful payment for that amount is debited from account it show me successful payment after 2 hour they show payment failed, please help me to track payment and my order else cancel my order refund my amount.
Order No.SO22964133 I want to return this product
After 1 month period neither i receive product nor refund
My oder number is SO25228663. It was a nearly 30 sets of ear ringsas shown but only a set o[censored]gly earrings was delivered. It was just a fraud.. .. Image of earring which i got is also shown

I Have Canceled My Order (SO[protected]... Please Refund me...

I have Not Satisfied With your Product

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