Club Factory — I am complaining about my refund that has been sticked from more than 4 months.

Address:	China
Website:	Club factory

I ordered from club factory on 28 June 2020 and did the online payment.they cancelled the order without giving any proper reason.now it's been more than 4months since my order was cancelled.neither I received the order not the refund.its just showing refunding on the app.i have written several mails and had tried to contact their customer care but they have not given any single response.i don't know what to do so trying to have some help here