Club Factory — I am complaining about refund

Address:391740
Website:Club factory

I order products of the rs.1144 and they canceled my order and i called in customer care their behavior was so rude and they are asking about my all debit card details and they can see my bank balance and they are asking about bank balance which i thought you people are not following ethics. Kindly request you to refund my money and please well train your customer care executive so they can talk nicely with the customer.
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I have ordered the gown but still not received order no is SO24408336 tracking no is[protected]. Please can you let me know. I need it very urgent.

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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