[Resolved] Club Factory — I am not able to cancel my order smoothly

Shahziya Khan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600 014

I placed an order of an earring set today but was unaware of the cod charges on club factory! It's so high! So i wanted to cancel the order but never found any cancellation button as it's available on other shopping sites and apps. So i contacted the the support center but of no use. They say it's cancelled but i don't see it going out of my order list! Please help me! Once it is shipped it won't be cancelled! Please! I don't want that item. The order number is so24651084

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Jul 4, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Club Factory Customer Care's response Dear,
Please don't worry, it's canceled, please check it. Please try re-star 5. Thanks.

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Comments

Krtiks

from Mumbai, Maharashtra

I had ordered( order no SO[protected] an earphone from the club factory on 21 june 2019, which I had paid by Peytm app But till now, she did not come Today I called the helpline number of this app and he is told me that the order was canceled.We are refunding your payment in your account... Then All the money in my account is deducted. Please refund my payment ...fake call numbers
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