Club Factory — I didn't get refund

Order number is so72373936.. I recived 8 procuts on 13th december... All r worst so i returned on same date but still no pickup & no refund... Ur customer cae girl executive call on 29th december 2018 that pick up guy will b come but still no pick up of parcel... I need my refund. Total order amount is 3341.98/-... I m suffering from 1 month due top club factory... I will go in court... I continuslly on chat... Customer care number is on hold 15 minutes... Who will pay for all this... Worst servise website... Thief