[Resolved]  Club Factory — I didn't receive my product

I didn't receive my product so[protected] but in app status is showing delivered, i called customer care then he told to install "anydesk" app and asked me the card details along with cvv, i came to know that he is a fraud and i didn't share my details. He didn't even ask about my order id, date of shopping, transaction but he simply wants my card details to steal money.
Was this information helpful?
No (0)
Yes (0)
Oct 26, 2019
Complaint marked as Resolved 
Verified Support
Sep 19, 2019
Club Factory Customer Care's response
Dear, we have chat agent in the app to help you with your issue.
Complaint comments 

Comments

Yes I know but it’s a computer generated one and it didn’t provide proper answer for my query

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information