Club Factory — I didn't receive the order yet

I had ordered hair extension on 18th of october and i've paid for it through debit card. It was supposed to reach me on 5th of november but the app is not showing the anything in paid orders or any orders at all. I have the proof and the money deducted from the account was 393rs at 9-10pm. Please do solve the issue. Deliver the product or return the amount. Unhappy customer.
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I have mistaken purchasing products worth rs. 1993 and even after cancelling the purchased product I haven't received my money.

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