Club Factory — I didn't receive the refund amount

I ordered a women's backpack of Rs.818 on 19/9/2018.but the next day (20/9/2018) i got a message from clubfactory that the order was cancelled and the money was refunded.but till now my money was not refunded .i did not get any message from my bank that the money was refunded.my money was not available in my account till now.today it had been 10 days(29/9/2018)but till now i didnot get my money.My order number was SO48493280.please refund my money as soon as possible.i need my money back or else i need my ordered bag to be delivered.