Club Factory — I have made an order with order id:id:so28330074 i never received it

I have made an order with id: id:so28330074 on june 6th 2020. They have expected delivery date as 21st june but the product never delivered to me. After that the application got banned in our country. I saw that the product is returing to cf warehouse. I have messaged the customer support. They said that the product will return in 5-9 days to warehouse and refund will be done. After 10days i contacted them again and got same answer now i has been approximately more than 1n half month neither the refund nor product got delivered to me. I can't contact them the application got stuck i can't even see the order. Please do needful