Club Factory — I have not received my order though it has been shipped

Order no so[protected]
Tracking no[protected]
Order placed on 15/09/2019
My order has been shipped but not yet delivered.
While tracking the order with tracking no it is shown that the order has not been picked by delivery. Expected date of product delivery was september 23 and today it's september 27
Also i can't track my order with order no as it raises some error.