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Club Factory — I have not received my order yet. they have delivered it to someone else. now they are not refunding my money back for enquiry fo

I have ordered ear phone on 26 july 2019 with order no so[protected] in club factory app. App is showing deleivery on 3 august 2019. But i did not receive it yet. I talked to customer care but thry are not giving satisfactory response. Now they are not enquired for this nor refunding my money back. They have sent me proof of recieving receipt but what signature is present there not matched with my sihnature i dont know to whom they have deleivered it. They had not even contacted me when the delievery had to done on 3 august. Kindly provide solution
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    Customer satisfaction rating
    21%
    Complaints
    5391
    Pending
    0
    Resolved
    1144
    phone
    +86 571 8689 1965
    +86 185 5739 6868
    location
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000