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Club Factory — I have not yet received my product (men's air mesh casual sandal, order no: so[protected]

I have not yet received my product (Men's Air mesh casual sandal, Order No: SO[protected] which I ordered on September 18, 2018. Delivery timed was October 6. But I can not track it. Calling on customer care is not available. All the time is busy.
I do not have any information about my order now. So I want to know the present situation of the order. If you do not get me answered correctly, I will take legal action.
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