[Resolved]  Club Factory — I have ordered an item on march 3rd and haven't received it even after 4 weeks

I have ordered an item on march 3rd and haven't received it even after 4 weeks.
It is "at custom clearance" from march 10th. The approximate date of delivery was 20. I am not able to cancel my order. Please refund me or send the product on time. They sent me 60 rs for not delivering it on time. I don't need that.
Very much disappointed with the delivery service.
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Apr 29, 2019
Complaint marked as Resolved 
Verified Support
Mar 28, 2019
Club Factory Customer Care's response
Dear, sorry for the delay, your parcel will be delivered to you very soon, we got news that those parcel had been released from custom recently.
Complaint comments 

Comments

Paid, noparcel reached at adress
Sudarshan Karajgikar's reply, Mar 21, 2019
Order given, paid but not reached last 5/9days
No message, notrck
No contact, no help
What's going on
Send reply by message
I can't able to track my order .
Please help me. I ordered 1bag on 14th March and i have cancel it . The refund amount was refunded in my Paytm balance on 15th March. But I did not receive any money in my paytm wallet yet. Refund id is sor[protected] and Order number is so95879966 .Please help as soon as possible. Please. My refunded amount was Rs.579.65 INR
Club Factory Customer Care's response, Mar 29, 2019
Verified Support
Dear, it is refunded to your original payment channel, please check.
I order a watch from your club factory order no. is SO93773799 . Due incomplete received product i want to return it . Plz ensure me about return product
[protected] this is my tracking ID
It's more than a month...but I haven't received the product yet.
What's actually going on?? The customer care will not pick up the call.
Club factory is a fraud site

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