Club Factory — i haven't received my order and neither the courier people know about it

Website:

Clubfactory.com

My order number is so42550916 i have ordered it on 24th august and i haven't received it yet. I have called customer service but they everday are telling me it will come to me in 2 to 3 days. When i ask for refund they say they can't and neither give any surety or information about the package. Very disappointing i have already paid 715 rs for it. I want you to take strict action.