Club Factory — I haven't received my orders

Address:

Surya Heritage Apartment kanakia Road, 401104

I placed an order of three items containing a dog feeding bowl and a dog cage and a pair of earring. I received the feeding bowl almost two weeks ago and i don't know why i haven't received the remaining two items. I have made the payments and i don't know why club factory is treating customers this way. I am a genuine customer of club factory including my husband and my family. We buy practically everything from club factory. I also recommend this site for my friend. I always pay cash on delivery and only this once i decided to pay online you people didn't want to give me what i paid for. Please you guys should send me what i paid for.