[Resolved]  Club Factory — i ordered a product and make the payment but they cancelled the order due to stock issue and not refunded my money till date

Website:www.clubfactory.com

I ordered a product on 20th of may and make the payment but after they cancelled the order 24th may on due to stock issue. They told me that i will get my amount between 3-4 and not refunded my money till date. I also complaint about that they said money is already refunded but i didn't received my money.
When i contacted with my bank they give me the information there is money is credited in my account from club factory.

Order details
Order number: so22703672
Customer name : deepak yadav
Phone number:[protected].
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Jul 5, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2018
Club Factory Customer Care's response
Dear,
We have returned the refund to your original account. Then you can inquire the bank with your card last four digits of 1047, thanks.

Verified Support
Jun 04, 2018
Club Factory Customer Care's response
Please try re-star 5. Thanks.
Complaint comments 

Comments

My order No. SO23157271

Booking Date : 23.05.2018

by cash

my products is not receive on till date
Dake Kirit's reply, May 30, 2018
Please my products is urgent deliver at my address so please.
Thanks and regards.
Kirit
I have placed an order with you guys and the date of delivery was initially 31st may, then it got delayed to 2nd june and now it is getting more delayed to 6th june. I have my plans for 3rd june can you explain how will I get my stuff on time??
Dear Team,
Today I placed order giving my card number. It is added and not able to remove my card details. Kindly tell me how to remove my card details.
Thank You

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