Club Factory — I want to complain about refund

Address:

Aizawl, Mizoram

Clubfactory cancelled my orders. The first order that they cancelled was on 11 october 2017 amount of 791.78 (Inr) the second was on 12 october 2017 amount of 321.56 (Inr), the third was on 16 october 2017 amount of 496.41 (Inr) the fourth was on 30 october 2017 amount of 6315.62 (Inr) which i had made payment via online. It was said payment was refunded but never credit back to my account. I don't know how to go about, there was contact number but never could get a proper contact with the number they provide.