Club Factory — I want to return my order so43799420

Address:

Nashik, Maharashtra, 422009

I want to return my order so43799420. I was ordered womens shoes but i received chain only so i want to return the product. How to return product what is the process. I want money refund.
Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.
Hope to get proper guidance from this site as they are not replying on facebook too.